Privacy Policy

We collect personal information you voluntarily provide when you contact us, request a quote, or use our services. This may include:

• Full name
• Phone number
• Email address
• Mailing address
• Business name
• Job title
• Contact preferences

We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device info, operating system, language preferences, referring URLs, and usage data. This is used to maintain security and improve our services.

We use the information we collect for the following purposes:

• To respond to your inquiries and fulfill service requests
• To send quotes, proposals, invoices, and project updates
• To send SMS and email communications you have consented to
• To process payments and manage billing
• To improve our website, services, and marketing
• To comply with legal obligations
• To detect and prevent fraud or abuse

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

If you make a purchase, we collect data necessary to process your payment (such as credit card numbers and security codes). All payment data is stored and processed by Stripe. We do not store your full card details on our servers.

You can review Stripe's privacy practices at stripe.com/privacy.

If you provide your mobile phone number and check the SMS consent box on our contact or lead forms, you agree to receive text messages from Hello Habanero. These messages may include:

• Project updates and status notifications
• Payment reminders and receipts
• Account-related communications
• Service and support messages

SMS delivery is powered by Twilio. Twilio processes your phone number and message content to deliver messages on our behalf. View Twilio's privacy practices at twilio.com/legal/privacy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We use trusted third-party services to operate and improve our business. These providers may access your data only as necessary to perform their services:

• Google Analytics — Website traffic and behavior analysis
• Stripe — Payment processing
• Twilio — SMS and communication delivery
• FormSubmit — Contact form submission processing

Each provider is bound by their own privacy policies and applicable data protection laws.

We use cookies and similar tracking technologies to maintain security, analyze traffic, and improve the user experience. You can control cookie settings through your browser.

For full details, see our Cookie Policy.

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

When your data is no longer needed, we securely delete or anonymize it. You may request deletion of your data at any time by contacting us.

Depending on your location, you may have certain rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate or incomplete data
• Deletion — request that we delete your personal data
• Opt-out of SMS — reply STOP to any message or contact us directly
• Opt-out of marketing emails — unsubscribe via any email we send
• Data portability — request your data in a structured, machine-readable format

To exercise any of these rights, contact us at contact@hellohabanero.com. We will respond within 30 days.

If you have questions, concerns, or requests regarding this privacy policy or your personal data, please reach out: